FourKites has a live Product Support - Intern opening in Chennai with an officially advertised stipend of INR 30,000 per month for a ten-month internship. It is a customer-facing SaaS support opportunity, not a guaranteed AI-development assignment. Jobsii verified the employer's vacancy, current job board and application form on 6 October 2026.
The posting requires strong communication and no arrears or backlogs. It also emphasises analytical ability, attention to detail, teamwork and handling escalated customers. A particular degree, graduation batch, GPA cutoff and minimum professional-experience period are not specified. The application asks about previous internships; that question alone does not establish a mandatory prior-internship requirement.
Work includes reproducing product issues, communicating incident progress and coordinating with Development, QA and Consulting Services. AI-related work is occasional and limited in scope. Weekend rotation supports customer emergencies. The form asks about willingness to work 9 PM-6 AM IST and whether you are in Chennai or open to relocating. Confirm the actual roster before accepting.
The INR 30,000 monthly stipend is expressly listed. Permanent conversion depends on performance and business requirements, not merely completing ten months. The employer mentions hybrid flexibility generally but does not define this internship's office-attendance arrangement. Do not treat it as verified work from home. Application deadline, vacancy count and exact starting date are undisclosed.
Open the official link below and use its application section. Provide the required name, email, phone, location, education end year and LinkedIn profile. The form accepts a CV and cover letter and asks about referral source, English proficiency, joining availability, existing full-time offers, prior internships, night shifts and Chennai relocation. Answer the live questions accurately; Jobsii does not submit an application for you.
The remaining sections are independent preparation advice, not a confirmed interview syllabus, employer assignment or extra eligibility requirement. Product support combines a customer's business problem with investigation of a software symptom. For practice, write down both parts separately. A customer may need to know whether a delivery is delayed, while the reported technical symptom may be an unchanged tracking screen. Do not assume those statements have the same cause. Ask what the user expected, what they observed, when it started and what changed. This habit makes an issue understandable before anyone proposes a fix.
Create a small demonstration using made-up shipment identifiers and synthetic tracking events. For example, a sample record shows an old arrival estimate even after a new event is entered. Describe the expected update, the displayed result and the sequence needed to reproduce the discrepancy. Label this clearly as your own learning exercise, not a FourKites case or a copy of its product. Use a spreadsheet or simple local application you already understand. A reviewable example with a clear limitation is more useful than purchasing a tool merely to add its name to a CV.
A useful issue report might include an identifier, timestamps with timezones, the affected action and a screenshot with private information removed. Record whether the issue occurs once or consistently and whether it affects one record or several. Preserve the difference between evidence and inference: an unchanged field is observed, while a delayed upstream update is only a possible explanation until investigated. Never place real customer contact details, passwords, access tokens or internal company documents in a public portfolio. If you demonstrate logs, use synthetic examples and explain what each entry establishes rather than attaching a large unexplained dump.
Practise a short update that acknowledges the problem, states what has been checked and identifies the next step. Avoid promising a resolution time you cannot support. For a fictional case, you could say that you reproduced the incorrect display and are checking the affected update path, with the next update planned after that investigation. Describe a workaround only when you know its limitations and have permission to recommend it. Tone matters as much as technical vocabulary: the customer needs to understand the current status without feeling blamed for reporting a problem or being overwhelmed by internal terminology.
When escalation is needed, organise the problem so another person can continue without repeating the entire conversation. Include the observed behaviour, expected behaviour, reproduction steps, business impact, checks completed and remaining uncertainty. Separate a confirmed finding from a suspected cause. If there is a temporary workaround, document what it changes and what it does not solve. For a handover, record the owner and next promised communication rather than assuming someone will notice the ticket. These are general support practices you can demonstrate in a learning project; they are not claims about FourKites' internal tools or processes.
Choose examples you can explain confidently from coursework, a personal project, volunteering or another genuine responsibility. State what you personally investigated or communicated and describe the result without inventing customer volumes or performance figures. If a project was completed by a team, distinguish your contribution from everyone else's. A short explanation of how you clarified a confusing requirement can be more credible than a broad claim of excellent communication. Review your LinkedIn profile and CV for consistent dates and factual descriptions. If you are still building experience, say so rather than presenting tutorials as professional client work.
Consider how a long internship, possible overnight work, weekend coverage and a Chennai-based arrangement would fit your studies and other obligations. Ask about shift allocation, office attendance, supervision, stipend payment dates and any conditions attached to the offer. Clarify relocation and commuting expectations before making financial commitments. Request the conversion process in writing without assuming a permanent role or salary. Be honest about joining availability and any offer already held. These questions help you make an informed decision; they do not add benefits or restrictions that the employer has not published.
Recheck the official page, your backlog status, contact information and truthful availability before submitting. Read the form's current requirements rather than relying on a saved screenshot. Retain any confirmation the employer provides and monitor the contact address you supplied. A live opening can change or close without a published deadline. This dated guide explains an opportunity; it does not reserve a place, guarantee an interview or represent a recruitment partnership.
Review the role details, deadline, and work mode before applying. Jobsii tracks the apply action so candidates can keep application history inside their dashboard.
